When Trojan Remover encounters a file it cannot access because the file is in-use/locked, it will display an alert screen. This alert is displayed because some malware files deliberately lock themselves to prevent them from being scanned by anti-malware programs.

 

Caution: a file NEED NOT BE MALICIOUS just because it is in-use/locked - the file could be currently open in another application, or access to it is being prevented by another anti-malware program. You should not take any action on the file unless you are reasonably satisfied that it IS malicious.

 

In order to help you decide if a file is malicious, the Alert screen will show any additional information it can obtain about the file.

 

You can choose from the following options:

 

Continue to allow this file to load as normal

No action will be taken on the file, and the scan will continue.

 

Prevent this file from loading by removing its reference

Trojan Remover will remove, or comment out, the reference loading this file. This should ensure that the file is no longer loaded when the PC is restarted. No action is taken on the file itself.

 

Prevent this file from loading and disable the file by renaming it

This is the recommended option if you are certain that the file is malicious. The reference loading the file is removed. Next, Trojan Remover will attempt to rename the file in order to disable it. To do this, it will check if the file is currently running - if it is, Trojan Remover will attempt to halt the process from running, and then the file will be renamed. If the file cannot immediately be renamed Trojan Remover will arrange for the file to be renamed when the PC is restarted.

 

Exclude this file from future scans

Choose this option if you no longer wish Trojan Remover to show an alert screen when this file is scanned. No action will be taken on the file. You should note that if you select this option, the file will continue to be excluded from future scans, even if, when such a scan is carried out, the file is no longer in-use/locked. If you select this option to exclude the file from future scans, you can arrange for the file to be re-included in future scans by selecting File > Manage Exclusions from the main menu.

 

Select the required option and click on the OK button.

 

Clicking on the Stop Scan button will stop the remainder of the scan. No action will be taken on the file currently being alerted on.